Any unopened products may be returned for a refund of the purchase price of the returned items, not including shipping within 30 days from date of purchase. JRS Medical reserves the right to charge up to a 25% restocking fee (35% on a few select products) with a minimum of a $8 charge for handling. Refunds of opened items that are not defective will be taken on a case by case basis by the customer service department, and will usually be accepted if returned in new condition. Customer is responsible for freight back to us. Please make sure that there is a delivery confirmation on the package that is being returned. We are sorry, but we can not issue credit if we never receive the package. Our goal is 100% customer satisfaction within logical boundaries.
If you request a RMA for a product and we receive it without the original serial number, model number, and/or the original packaging with original labeling your RMA may be rejected and returned to you without any repair, exchange, or refund. If you receive your product and you find that it has physical damages to the product, we must be informed within 24 hours. We will respond to your RMA request by e-mail within 24 business hours.
Special Order items are sometimes shipped directly from the manufacturer. If this is the case, these items will not be able to be returned.
If a shipment is refused, the order is subject to a 25% restock fee.
Due to obvious health reasons, we might not be able to take back certain opened products. For example, toilet seats, pillows, underwear, any oral products, etc. are all non returnable if they've been opened and used.
If your product is in a retail box, we sometimes can not take them back if the retail box has been opened and / or damaged. We will try our best to take them back, but some manufacturers will not give us a replacement if this is the case.
We will gladly do our best to take your order over the phone. We always appreciate the business and enjoy helping our customers out. However, we are not responsible for errors that might occur during the process. In summary, it is the customers responsibility to review the order and contact us if something is incorrect before the order is shipped. During the order process, we always repeat the information over the phone to make sure that everything is correct and an e-mail confirmation is sent right after the order is placed.
Once a RMA # is issued, we must receive the product back within 15 days from the date created. If we receive it back after this time frame, we have the right to refuse the credit. Most of the products have an expiration date and we have a certain amount of time to get it back to the manufacturer for a replacement.
If we receive the product back after 60 days from when the order was placed, we can not issue you a credit.
Please do not send a product back without a RMA #! The RMA # needs to be visible on the package so that it can be received by the correct department.
If we do allow a product to be returned after the first 30 days, there will be a 25% restock fee.
JRS Medical is not responsible for freight outside the contiguous 48 states no matter what.